Replace your outgoing WFO solution with OpenText™ Qfiniti
Migrating from your existing WFO solution couldn’t be easier
- Cost efficient replacement strategy
- Benefit from a more comprehensive solution
- Enjoy superior contact centre performance
Why QPC
As a major global reseller of Workforce Optimisation solutions, QPC will provide a feature rich, superior replacement solution which will enhance your current environment with increased functionality.
How We Can Help
Experience
QPC has been at the forefront of contact centre innovation for over 27 years; we are a global business, delivering value through our services to a broad range of contact centres of varying size and across numerous market sectors
The Situation
Avaya will no longer accept new orders for Avaya IX Workforce Engagement Select (AIXWES), formerly known as AWFOS and KnoahSoft
Our experience with KnoahSoft puts us in a strong position to recommend a “best fit” replacement and deliver on your evolving requirements going forward
Seamless transition
In partnership with OpenText™, we have developed a transition strategy to enable a simple cost-effective migration from your existing platform to the Open Text Qfiniti suite which will greatly enhance business performance with a more robust and innovative solution
You're in Safe Hands with QPC and OpenText
Our experience
4.2 million
Contact centre agents
400,000 Seats
Speech analytics worldwide
60,000 Agents
On a single platform
Improve contact centre performance with intelligent
workforce optimisation
Why we recommend OpenText™ Qfiniti?
Unified Suite
The detail
Next Gen
The detail
Real-time agent support
The detail
Support Notice
Avaya’s End of Sale and Support notice for KnoahSoft Harmony and Avaya WFO – Dated 12th June, 2020
Were you planning to expand?
Recorder replacement plan - Features
Transition from the Recorder Edition to Qfiniti Observe, a more advanced and feature rich solution
KnoahSoft Recorder Edition
Features
Qfiniti
Observe
AGENT, EXTENSION, GATEWAY OR PRI LEVEL RECORDING
Continuous or Random Multi channel recording (Voice and Screen)
Contact Recording
Multi Channel Interaction Capture
with OpenText, Qfiniti Observe Voice Screen Capture
Safe & Secure
OpenText™ Qfiniti ICE
Enhanced PCI
Compliance.
Scalable & Flexible
Scalable licensing available which is configured easily for onsite, hybrid or cloud recording environments
Secure Playback
Secure encrypted recordings, permission based access and easy search and retrieval functionality
Standard Edition replacement plan - Features
Transition from the Standard Edition to a more advanced and feature rich solution with QPC
KnoahSoft Standard Edition
Features
Qfiniti
Observe
Continuous or Random Multi channel recording (Voice and Screen)
Live Monitor a standard feature of Qfiniti Observe
Listen to Agent Calls In-Progress
See Agent Screens and Call Meta Data
Collaborate with Agents in Real-Time
Flag or Provide feedback On-The-Fly
Screen Recording
Emails, Chat and Back Office Applications
Capture Screens for multiple monitors
Support for NAT’ed environments Centralised Installation and Management
Supports thin client technologies
QM Edition replacement plan - Features
Transition from the QM Edition to a more advanced and feature rich solution with QPC
KnoahSoft QM Edition
Features
Qfiniti Observe
assign eLearning courses directly to agent evaluation
VoC analytics across voice, email, chat, web and social media interactions
Coaching and e-Learning with Qfiniti Expert
We provide ongoing coaching and e-learning with Qfiniti Expert helping you keep up to date with latest developments, features and best practices. It’s a great resource for you access that will help you to get the most out of your investment.
Enterprise Edition replacement plan - Features
Transition from a basic call recording package to a more advanced and feature rich solution with QPC
KnoahSoft Enterprise Edition
Features
Qfiniti Observe + Advise + Expert + Explore Analytics
assign eLearning courses directly to agent evaluation
VoC analytics across voice, email, chat, web and social media interactions
OpenText™ Qfiniti Optimize
OpenText™ Qfiniti AutoScore
Contact us now
We are providing replacement solutions but these preferential offers are time limited so don’t miss out, contact us now
info-eu@qpc.com
+44 870 242 1097
info-na@qpc.com
+1 (603) 645 1616
info-mea@qpc.com
+971 (0)6 731 3348
info-ap@qpc.com
+61 39239 5600